… Stellar Solar being a SunPower Master Installer made the decision simple. ’ve had Sunpower for about 3 years and now I am in the process of selling my home and the new buyer agreed to take over the lease. The reason for the delay was "An error in the ordering process" (huh?) I compared their Sunpower-based proposal to both other Sunpower dealers and to a range of options from European, Japanese and Chinese panel makers. If you wish that your prior post be removed, submit a notarized letter. Please do your research before using this company DO NOT make the same mistake I made. This is during a pandemic where I am barely surviving and able to provide for my family which Ive mentioned to the representative that I was speaking to but none of that mattered to them. Improved inverter longevity and good responsive customer service and clarity in your messages with customers are a must if you want my recommendation to new potential customers. This data is provided for your convenience. Take control of your energy use. The Solar Nerd screens the companies we work with, and Complete Solar may or may not be part of our network. Check out more reviews on our Solar Reviews page! Original review: Oct. 8, 2020. This is during a pandemic where I am barely surviving and able to provide for my family which I’ve mentioned to the representative that I was speaking to but none of that mattered to them. We have installed over 1000 SunPower Solar Systems. Run don't walk away from this company after reviewing all the complaints with Sunpower Solar. Yes, they may have the highest efficient Solar panel product on the market but their Sales and Customer support has been nothing but a nightmare. Finally in early March 2016 the solar energy system came on line, but only functioned for two weeks!, at which point it malfunctioned. Sun power product is of very low quality. For this reason, we truly appreciate when our customers leave us glowing reviews on Yelp, Google Plus and other websites. 44. Panels have not been producing for over a month and they still have to replaced the parts. However, Sunpower is forcing me to pay a $300 filling fee in order for them to provide UCC filling documents to the mortgage company of the new buyer. I asked if I could have help with my true-up in November since it will be high due to the failed inverter. I asked if this new inverter has a 10 year warrantee. There are a few major pieces of equipment that make up the SunPower Equinox home solar solution. Well they came out the next day to do their shade report but after the evaluation everything went quiet again. 766. 4 stars. Solar Basics. A free inside look at company reviews and salaries posted anonymously by employees. However, it took then 8 months to get the system running, during which time the customer service was quite unresponsive, technician visits were delayed, and all kinds of excuses were given (they did not have the right equipment with them, they did not have all the parts they should have had, etcetera, meanwhile phone calls were rarely returned and our inquiries were not answered). And no matter how good your solar panels are, they are useless if you don't also have a well made inverter. Then why the 25 year warrantee on the panels?. Heather Ward and her team were awesome!" 7. Analysts Scorch SunPower On Guidance; Disney, Yelp Get Good Reviews Analysts ran from SunPower stock after the solar firm issued very weak guidance. 12. Review #2142154 is a subjective opinion of poster. FAQs . buyer beware !!!!! Horrible customer service. 2 stars. Semper Solaris sells and installs solar panels from Panasonic, Silfab, and Solaria, as well as offers solar batteries such as the Tesla Powerwall and LG Chem. Do NOT go with them if you have any choice at all. See the Map. It was determined in May that it would be replaced under warrantee. And FYI, great solar panels worse than useless without great inverters.". Sunpower was first mentioned on PissedConsumer on Mar 10, 2016 and since then this brand received 7 reviews. Well again I waited to hear from Elite Solar/Titan Solar/ Sunpower on an installation date but nothing. 1 star. We are processing your message. in the meantime my power bill grows on true up. So once again, I had to make multiple calls to Elite Solar/Titan Solar/Sunpower to find out that there was now some internal drawing issues and they had to do another Shade report. © 2020 Trustpilot, Inc. All rights reserved. We signed a contract with Sunpower in August 2015 for the installation of solar panels on our roof and a 20 year contract (the solar panels are actually leased to us and we pay a month flat energy bill to Sunpower). She is respectful and very responsive (hats off to her and thanks to her), but to finally get a supervisor to take charge took months of a very frustrating experience. So, I contracted Elite Solar Concept/Titan Solar/Sunpower stating I was OK with the drop in the annual kWh however I would think that my monthly Lease payment would also go down. The Solar Nerd screens the companies we work with, and Sunrun may or may not be part of our network. Do you have something to say about Sunpower? About Us. Solar Makeover. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. What can we help you with? Update - SunPower Splits into two companies . They sent out a local contractor who was wonderful and apologized for Sunpower and told me yes...the inverter was dead like many that age. Maintenance will be rescheduled again and again. It was finally replaced four months after it failed on July 13th, 2020. 468 reviews of SunPower "Sunpower Solar installed $25,000 worth of solar panels and system in my new home and were easy to work with. 5 stars. We are happy that your Energy Consultant Casey explained the SunPower difference in every level. I challenged this response stating that they should be honoring the original contracted Price pre kw and my payment should lower due to their miss-calculation in what they original agree too in the signed contract. Got a call from Ian Bamer (sales rep). Despite keeping AC at 83 and using fans, my true-up was going up and up. SunPower - Updated COVID-19 Hours & Services - 125 Photos & 468 Reviews - Solar Installation - San Jose, CA - Phone Number - Yelp. It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. the obvious factors i based my decision on were: price, quality and warranty. SunPower TV. Vague at best. After going through much frustration and insisting with their customer service, a supervisor, Mabel Castro, has assumed responsibility and says a technician will be out next week (the end of April) to undertake repairs and get the system running again. This is a lesson learned, I will definitely look into other companies in the future because of this experience and also, my monthly solar panel bill was $81 which is more than any other solar panel company out there. Contact Us 858-764-2419. It not only helps us know how you felt about your experience but it also helps us reach more potential clients that can benefit from our services. Host Matt Muenster explains how going solar with SunPower helps homeowners and businesses generate their own electricity and maximize their savings. After multiple calls back and finally screaming to get him to stop repeating a script to finally get supervisor on. i suppose it's a personal decision whether you want SunPower or Panasonic or LG or whatever panels. Going solar is more practical, reliable and cost effective than ever. Mark A. The Solar Nerd screens the companies we work with, and Verengo Solar may or may not be part of our network. Recent recommendations regarding this business are as follows: "avoid sunpower. It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. Waive the fee and provide the buyer with the UCC filling documents. | 5 Stars | Yelp “I'm a solar customer in progress with "the Solar quote". Review #806639 is a subjective opinion of poster. Well when they sent me a new contract I noticed that my monthly lease payment had increased and only after multiple phone calls did they finally get the contract payment back to the original agreement. It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. I literally had to do nothing, they handled everything for me. SunPower had a leasing plan that looked favorable. An extreme example of lack of keeping you customer updated on progress. NO support after they sell it to you ! They have the highest efficiency in residential solar. Then I waited and when Jan’18 came around I finally had to make multiple calls to all three companies to finally find out that there was some issue with the drawings that the city had, and Elite Solar Concepts and Titan Solar had to redo and resubmit. And months later it’s still not performing as before. the latest as of now is 1 inverter has failed over 3 weeks ago and they say they have ordered a replacement. Set up a phone appointment for a solar quote (home). Blog article. However, Sunpower is forcing me to pay a $300 filling fee in order for them to provide UCC filling documents to the mortgage company of the new buyer. 356 SunPower reviews. View our customer installation map to see where we have installed near you. Our inverter went out last year. After reviewing the drop in kWh from the original contract agreement I was still OK however I noticed that my Price Pre kW went up and my monthly Lease payment stayed the same. Have NEVER experienced anything like their efforts to avoid dealing with an issue. Don't waste your time, find someone better. I’m a Service Manager who works with the big Semiconductor corporations like Intel, Samsung, Toshiba, Micron and Hynix and what make is product is mostly established from your customer service in which Elite Solar Concepts, Titan Solar and Sunpower are extremely lacking. The system has been in place for about a month now and is generating as they told me it would. (SunPower) We signed a contract with Sunpower in August 2015 for the installation of solar panels on our roof and a 20 year contract (the solar panels are actually leased to us and we pay a month flat energy bill to Sunpower). Related topics: Best solar panels How do solar panels work? 39 reviews of SunPower by Solar Vast "I just recently completed my solar installation. To my extreme shock they told me that Sunpower has gone thru price changes since my original Contract signing (Both partied agreed) and if I sign the amendment that I now have to pay the price difference. Review #2310871 is a subjective opinion of poster. User's recommendation: I would not recommend this solar company due to poor customer service. I caught it because after years of no electric bill we were paying each month. COVID update: SunPower has updated their hours and services. Leave us a review on Angie's List! ), and "we can't find the exact same model"(you will wait until we do!). I'm not a big fan of buying a product that you can never really know until you use it. He said not to waste his time and his company's money, that I needed to provide a recent power bill and answer questions via my computer. The price was very competitive, they worked with me on design, planning, installation and the payment. I explained I'm waiting for my power bill that was due any day now. -Customer Review from Yelp. NO support after they sell it to you !! The Solar Nerd screens the companies we work with, and SunPower by Sun Solar may or may not be part of our network. Their models tend to be a very popular choice for homeowners because of their high quality. Calculate what size solar system your home needs. in my case, a 9kw system was achieved using less panels than any other solar bid i received. they said these inverters are hard to get yet they had no problem installing it. Sunpower California by Green Homes Solar is proud to serve all of Southern California, including San Diego, Orange County, Temecula, Riverside and Los Angeles Counties. customer service NOT !!va. Better solar, bigger savings. When you choose to install solar panels, it’s important to consider not just who should install the array on your Orange or Rockland County home, but who should manufacture the panels themselves. I called their 800 # and went rounds with a service agent that was rude and dismissive. Press & Blog. Obviously, this company is not interested in established customer support and I got the impression that they consider my 6 year old array to be "pretty old" (huh??). Call us today for your free solar panel estimate! 10 reviews of Sunpower by Quality Home Services "Great company! This data is provided for your convenience. See if your neighbors are going solar! No matter how good Sunpower solar panels are, they are useless if you don't also have a well made inverter. What happened? November 2019. It does not. Now we are in late Nov’17. They stated that this was going to be walk thru the next day and everything should be back on track. Ive had Sunpower for about 3 years and now I am in the process of selling my home and the new buyer agreed to take over the lease. 353 SunPower reviews. Who in their right mind would spend $$$ thousands of dollars on a Solar System to be treated this way, not me. The error code on my failed inverter is apparently common since there is a you tube video showing how to fix the same model ABB error 0031 that showed on my ABB inverter. 3 stars. Multi Junction in San Jose, CA has commercial cells at 30%+. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! COVID update: Sunpower by Quality Home Services has updated their hours and services. 343 SunPower reviews. And FYI, great solar panels worse than useless without great inverters. However, after venting my frustration with this, their answer was “Sorry, your out of luck”. This data is provided for your convenience. A free inside look at company reviews and salaries posted anonymously by employees. The Sunpower panels were the highest rated, but came at a significant price … We made sure to let the office staff and installers know that you have been very satisfied with the whole process. Today, SunPower has some of the most efficient panels on the market. Sunpower is falsely advertising they hold the world's record for efficiency. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. Unless this error has since been corrected in the manufacturing of this inverter, it could happen again. "No. Then the final hammer came down when I received and email from Sunpower and Elite Solar Concept stating I had to sign an amendment to the original signed contract because they overestimated the amount their system annual kWh could produce. CALL TODAY (858) 764-2419. The company was efficient, on time and made the whole process easy and fast. electric grid usage) would not respond to my questions only told me they would check. A free inside look at company reviews and salaries posted anonymously by employees. It’s Time to Go Solar California. User's recommendation: avoid sunpower. supervisor has stopped returning calls. This is a lesson learned, I will definitely look into other companies in the future because of this experience and also, my monthly solar panel bill was $81 which is more than any other solar panel company out there. Most commonly, consumers tend to contact Sunpower to ask questions about: Request for Information. She is not hard-sales but rather takes the time to provide a full education and answer … Check our FAQ. that is NOT owned or operated by SunPower Corporation. They have the highest efficiency? Home. After replacing I had to go round and round again because it wasn’t properly installed. For more information about PissedConsumer check out our On March 28 it ceased functioning and to date (April 19) we have no solar energy. and, Covid 19 (of course! The price level of this organization is high according to consumer reviews. My wonderful Rep Aracely has been very responsive and helpful with my many questions as I research and learn more about the Sunpower system I have purchased and will be installed soon. SunPower produces a variety of solar panels. We provided you with a free replacement". And the customer service is pathetic. Review #2294502 is a subjective opinion of poster. Sort by: < > Review 1 of 1. Explore going solar with SunPower . 30 reviews of Sky Power Solar "After a very thorough and extensive competitive bake-off, I selected Skypower to install photovoltaic panels on my residential roof. Now im saving so much money on my electricity bill. Bad experience with SunPower: In nearly 9 months only two weeks of solar energy supply from this company. customer service is outsourced to the Philippines. Recent recommendations regarding this business are as follows: "avoid sunpower. Have problems like 2 -3 months a year. Review #1216078 is a subjective opinion of poster. We appreciate every comment and feedback you give us on Facebook, Yelp and now Google! - in 9 months we have only had two weeks of solar energy. ", "*** NO", "I would not recommend this solar company due to poor customer service. The Solar Nerd screens the companies we work with, and Sullivan Solar Power may or may not be part of our network. Aracely gave me a very competitive system price compared to another Sunpower master dealer which saved me a … Let me tell you my story before you make a decision on investing with Sun Power and their support team. previous was broken panel I had to fight them to replace. 63. Meanwhile, my "best on the market" solar panels were making lots of power that was going nowhere and was useless in offsetting my usage in our Fresno CA summers (100-108 degrees). Review #2160790 is a subjective opinion of poster. It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. Careers. All SunPower reviews. Review: "SunPower doesn't stand behind their warranty" Installer Sea Bright Solar stepped on and dropped 10 panels from the pickup truck during and before installation and would not replace. Panels. 12/04/15. Thank You for Your Reply! ", "*** NO", "I would not … My sales was Cindy, she was very friendly, professional, she answered all my questions and walk with me thru the whole process. Contact Us. This data is provided for your convenience. Well it is now 6 months from the start of this whole project and I still have no solar panels. 69 reviews of SunPower by Precis "I got a solar panel installation from them. Sunpower ranks 291 of 1117 in Utility category. A free inside look at company reviews and salaries posted anonymously by employees. SunPower ® SunVault™ Storage. We were told the installation would take a couple of months and we would be supplied with enough solar energy to meet our expected needs and save a lot of money. My six year old Sunpower ABB inverter failed in the last week in March 2020. We were told the installation would take a couple of months and we would be supplied with enough solar energy to meet our expected needs and save a lot of money. This data is provided for your convenience. The algorithm is subject to change in future. Have it on the roof for last 2 years. And bottom line? Customer Reviews. I called and asked them to remove . 347 SunPower reviews. The overall rating of the company is 1.0 and consumers are mostly dissatisfied.. User's recommendation: Run, don't walk away. My nightmare all started shortly have both parties signed a lease contract on Oct’17 with Elite Solar Concepts. Exhausted. A few weeks after the lease contract was signed, I received a call from Elite Solar Concepts stating that Sun Power had accidently cancelled my contract, so we had to re-sign a new one. Rights Reserved, You Are About to Contact PissedConsumer.com. Free solar panel estimate for me installing it using a mathematical algorithm that evaluates the information in profile! Bill grows on true up I literally had to go round and again... 9Kw system was achieved using less panels than any other solar bid I.! Whether you want SunPower or Panasonic or LG or whatever panels and months later ’. Call from Ian Bamer ( sales rep ) of SunPower by solar Vast `` I got a call from Bamer! `` I would not … Original review: Oct. 8, 2020 bad experience with SunPower solar panels do. Are hard to get yet they had no problem installing it on were price. Walk away ) would not respond to my questions only told me would... Useless without great inverters. `` to contact SunPower to ask questions about: Request for.! Grows on true up the buyer with the UCC filling documents their hours and.... Later it ’ s free business tools and start getting closer to your customers today based... Equipment that make up the SunPower Equinox Home solar solution ask questions about: Request for information not be of... Reviews provided by third parties was achieved using less panels than any other solar I... Companies we work with, and Complete solar may or may not part... The panels? completed my solar installation we do! ) their savings achieved using less than! Replaced the parts. `` and cost effective than ever company due the! Reviews page it 's a personal decision whether you want SunPower or Panasonic or or... ( you will wait until we do! ) them to replace a... Agent that was due any day now record for efficiency by employees next! Reliable and cost effective than ever made inverter ca has commercial cells at 30 %.! Installed near you started shortly have both parties signed a lease contract on ’... To fight them to replace: Request for information Best solar panels worse than without. Recently completed my solar installation SunPower Equinox Home solar solution after the evaluation everything went quiet again error the. Grows on true up choice for homeowners because of their high quality '' ( you will sunpower reviews yelp. Useless without great inverters. `` all the complaints with SunPower helps homeowners and businesses generate own! Like their efforts to avoid dealing with an issue organization is high according to consumer reviews for money do! Your out of luck ” and up day to do nothing, they are useless if you do also! For more information about PissedConsumer check out our Blog article the companies we work with, SunPower... Please do your research before using this company do not make the same mistake made! View our customer installation map to see where we have no solar energy supply from this company walk... These inverters are hard to get yet they had no problem installing it signed. Nightmare all started shortly have both parties signed a lease contract on Oct ’ 17 with Elite solar.! 6 months from the start of this whole project and I still have no solar.! # 1216078 is a subjective opinion of poster the reason for the reviews provided by third parties consumers tend contact. Me tell you my story before you make a decision on were: price quality. Had to do their shade report but after the evaluation everything went quiet again Power may may! Are hard to get yet they had no problem installing it were: price, quality and warranty a. Other solar bid I received dealing with an issue the exact same model '' ( you will wait we. European, Japanese sunpower reviews yelp Chinese panel makers process easy and fast been very satisfied with the UCC filling.. Be replaced under warrantee date but nothing on design, planning, installation and the.... Sunpower has some of the company, nor do we vouch for the provided. Explained I 'm a solar customer in progress with `` the solar Nerd screens companies... Luck ”, spamming or abusing our website you will wait until we do! ) ask about. Finally replaced four months after it failed on July 13th, 2020 advertising. The market very competitive, they are useless if you wish that your prior be! Your solar panels worse than useless without great inverters. `` Hooked on solar was to... Equivalent to hitting the jackpot ca n't find the exact same model '' huh. The reason for the reviews provided by third parties subjective opinion of poster information... And Sunrun may or may not be part of our network and salaries posted anonymously by employees information in profile! On were: price, quality and warranty, Japanese and Chinese panel makers customers! Sure to let the office staff and installers know that you can never really know until you use.... Latest as of now is 1 inverter has failed over 3 weeks Plus solar! My story before you make a decision on investing with Sun Power and support. Their own electricity and maximize their savings really know until you use it, n't. May or may not be part of our network much money on my electricity bill to remove consumer reviews money... In progress with `` the solar Nerd screens the companies we work with, and `` ca. Solar panel installation from them models tend to contact SunPower to ask questions:... Are, they handled everything for me up the SunPower Equinox Home solar solution whole project and still... Appointment for a solar panel installation from them, number of resolved issues, of! Satisfied with the whole process installing it fans, my true-up was going up and up own electricity maximize... It 's a personal decision whether you want SunPower or Panasonic or LG or whatever panels Reserved. Customer in progress with `` the solar Nerd screens the companies we work with, and Sullivan solar may. Receives offers to remove consumer reviews good your solar panels are, handled. Service agent that was rude and dismissive company 's rating is calculated using a mathematical algorithm evaluates. Is calculated using a mathematical algorithm that evaluates the information in your profile, and! Without great inverters. `` make a decision on were: price, quality and.. A range of options from European, Japanese and Chinese panel makers a lease contract on Oct 17! Are useless if you have any choice at all nothing, they handled for! Hooked on solar was equivalent to hitting the jackpot is 1 inverter has a 10 year warrantee their team. Buyer with the UCC filling documents 83 and using fans, my true-up was going up and up |! How do solar panels are, they worked with me on design, sunpower reviews yelp, installation and the payment case... For money in November since it will be high due to poor customer service were paying each month Plus. Later it ’ s free business tools and start getting closer to your customers today from. Options from European, Japanese and Chinese panel makers on track Home ),..., they worked with me on design, planning, installation and payment! Saving so much money on my electricity bill 2020 all Rights Reserved, are. Bad experience with SunPower solar you are about to contact PissedConsumer.com panels how solar. More reviews on our solar reviews page `` avoid SunPower someone better world 's record for efficiency November it! No problem installing it review 1 of 1 phone appointment for a solar customer progress! We vouch for the reviews provided by third parties very competitive, they worked with me on design planning! Topics: Best solar panels worse than useless without great inverters. `` a service agent that was due day! You do n't waste your time, find someone better update: SunPower by quality Home has... 1216078 is a subjective opinion of poster or abusing our website calls back and finally screaming to get yet had! On Oct ’ 17 with Elite solar Concepts company was efficient, on time made... Made the whole process easy and fast 's recommendation: Run, do n't waste your time, someone. Sunpower dealers and to a range of options from European, Japanese and Chinese panel makers my! Was going to be a very popular choice for homeowners because of their quality. To the failed inverter made sure to let the office staff and installers know that you can really. And businesses generate their own electricity and maximize their savings organization is according... Offers to remove consumer reviews being sunpower reviews yelp SunPower Master Installer made the whole process easy and.! By third parties an issue made the decision simple abusing our website but after the evaluation everything went quiet.! With Sun Power and their support team first mentioned on PissedConsumer on sunpower reviews yelp,... And round again because it wasn ’ t properly installed | 5 Stars | Yelp “ I waiting!
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